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Frequently Asked Questions

Our professional maintenance team inspects your apartment thoroughly and will clean or replace carpet, paint walls, and repair or replace appliances to ensure it is perfect for your move-in day.

Our maintenance team is on site 5 days a week and available 24/7 for emergency repairs.

You can submit a maintenace request via our online resident portal, by calling or emailing Resident Services, or stopping by the office to let us know you need assistance.

While strive to address all maintenance requests within 48 hours. Emergencies are prioritized.

You do not need to be present. You would just give us permission to enter while you are not home.

During office hours, we can give you a spare key to let yourself in and immediately return. After hours, you must call the emergency maintenance line so a team member can come out to assist.

Absolutely, we charge a one-time, move-in fee so you can personalize the apartment to feel like home. This covers the expense to revert back when you move out.

We have complimentary, on-demand business and resort amenities on site including a business center, conference room, café, resort pool, fitness center, sauna, fire pit, grilling area, bike share, dog park, electric car charging stations, package acceptance with mobile alerts, valet dry cleaning,and fun resident events.

Our resort pool is open for swimming Memorial Day Weekend-Labor Day Weekend.

Yes, we offer complimentary, surface lot parking.

Every apartment is fully equipped with a range, refrigerator with ice maker, dishwasher, garbage disposal, microwave, and full-size washer and dryer.

Your apartment comes with a full-size washer and dryer.

There is a one-time, non-refundable fee of $350/per pet and then $40/month pet rent.

No, we do  not have breed resistrictions.

Yes, our community includes a pet park.

Yes, we offer furnished apartments. 

Please call Resident Services to speak with a Leasing Specialist.

Yes, we offer Short Term leases.

Yes, we offer corporate leases.

Yes, and we'll send you a text and email notification that it's ready for pick-up.

The fitness center is open 24/7.

Cardio and strength training machines, free weights, yoga balls, and we also offer complimentary fitness classes.

There are no fees to use the common areas, all of our amenities are complimentary for resident use. Community Quiet Hours are 10 pm-8 am.

No, payment is not required to tour the community. 

We accept walk-ins any time, but prefer you schedule an appointment so we can personalize your tour experience.

You can apply online via our resident portal or in person with our team.

Applications are approved within 24 hours.

A move-in fee is required upon lease signature to secure the apartment (1 bedroom $500, 2 bedroom $600).

You can pay online with credit card or ACH via our resident portal or drop a check off at the office or in the mail.

We have an online resident portal that makes it easy to set up recurring payments or make a one-time payment.

No, there are not any additional monthly fees.

Yes, residents are required to purchase renter's insurance.

Water, sewer, trash, recycling and parking are included in your monthly rent. 

You must contact PECO directly to set up electricity.

Yes, we have a resident referral program. Ask our friendly Resident Services team about our latest offering.

Guests are always welcome.

No, we do not allow sublets.

Yes, you can buy out your lease with a 60 day notice, equal to two months' rent.
 

    There is a bus stop at the community entrance.

We are located near Paoli Hospital.

We are located in the Great Valley school district.

We have a dog park on site.

Yes, we have a bike trail just 1.2 miles away. Borrow one of our complimentary AVE bikes and happy trails! 

Boutiques on King Street in Malvern, Main Street at Exton, Philadelphia Premium Outlets, King of Prussia Mall.

Starbucks, Malvern Buttery and Nudys Café are all within 1 mile.

From Philadelphia: 76 W to 202 S, once you exit, take 29 S to 30 E/ Lancaster Avenue, and we are located on the left side at 2nd light.

The nearest cross street is Lancaster Avenue.

Didn't find an answer?

Our team is always ready to answer your questions.