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Frequently Asked Questions

Maintenance

Our professional maintenance team executes a full make-ready, which includes paint and repairs, as needed, a thorough inspection of all appliances and lighting, and a deep clean of the apartment.

Yes, we have a professional, on-site maintenance team 7 days a week, and emergency maintenance services 24/7.

You can call or email Resident Services or submit a request via our online Resident Portal.

We address all maintenance requests within 24-48 hours. Emergencies are prioritized.

No, you can give us permission to enter your apartment when not home.

During business hours, come direct to Resident Services for assistance. After business hours, call Resident Services to be connected to our emergency support line. We do charge a $75 lock-out fee for after-hours support, as our team must travel back to the community to assist.

Yes, reasonable modifications to the apartment are permitted as long as they can be repaired at the time of move-out.

Amenities

For a full list of community amenities, visit: https://malvern.aveliving.com/amenities

Our resort pool is open for swimming Memorial Day Weekend-Labor Day Weekend.

Yes, we offer complimentary, surface lot parking.

Every apartment is fully equipped with a range, refrigerator with ice maker, dishwasher, garbage disposal, microwave, and full-size washer and dryer.

Your apartment comes with a full-size washer and dryer.

There is a one-time, non-refundable fee of $500/per pet and then $40/month pet rent.

Call Resident Services to speak with a leasing professional.

Yes, you may have packages delivered to the office. We will notify you once they arrive, and we will hold them until you are able to pick up.

Our 24/7 fitness center features treadmills, ellipticals, a Stairmaster, row machine, ropes, free weights, and a leg and chest press.

All amenity spaces are complimentary for resident use. Community quiet hours are 10 pm-7 am.

Admin

We accept walk-ins any time, but prefer you schedule an appointment so we can personalize your tour experience.

You can apply online via our resident portal or in person with our team.

We'll get back to you within 24 hours.

A move-in fee is required upon lease signature to secure the apartment (1 bedroom $500, 2 bedroom $1,000).

Ask us anything, we are here to help! Our Resident Services team wants to make your apartment search and move-in process as seamless as possible.

We have an online resident portal that makes it easy to set up recurring payments or make a one-time payment.

Yes, there is a $70 Technology Fee.

Monthly utilities are PSE&G for gas and electric service, YES Utility Management for water & sewer charges, and Direct TV for TV and Internet service. Trash removal is included.

Contact PSE & G at 800.436.7734

We do have a resident referral program. Ask our team for more information!

Guests are always welcome.

The safety and comfort of all residents is AVE’s No. 1 priority! Due to this, AVE Malvern is proud to be a smoke-free community. This includes the use of marijuana, cigarettes, e-cigarettes, vaporizers, hookahs, cigars, or any other smoking device that contains tobacco or non-tobacco products. If you have any questions or concerns regarding this policy, please contact Resident Services at (610) 296-9700.

No, we do not allow subleasing.

Lease breakages are outlined in your signed lease agreement, please contact management to discuss your options.

Location

There is a bus stop at the community entrance and train station just a mile away.

Downtown Somerville, Rutgers University and Somerset's corporate parks

We have a dog park on site.

Yes, we have a bike trail just 1.2 miles away. Borrow one of our complimentary AVE bikes and happy trails!

Boutiques on King Street in Malvern, Main Street at Exton, Philadelphia Premium Outlets, and the King of Prussia Mall

There is a Dunkin Dounuts and Starbucks about 1 mile from the property.

Directions

From Philadelphia: 76 W to 202 S, once you exit, take 29 S to 30 E/ Lancaster Avenue, and we are located on the left side at 2nd light.

Didn't find an answer?

Our team is always ready to answer your questions.